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Water Billing Service and Inquiries

PLEASE NOTE: An Account Activation Form is required to open a new water utility account with the Village. The purpose of this form is to protect our customers from identity theft.

For questions about your water usage, bill amount, or final water bill, please call Water Billing at 847-843-4824, or email

For questions regarding water quality or service problems, please call Public Works at 847-781-2700.

For all other inquiries, please call the Village Hall at 847-882-9100.

To sign up for automatic payment using your checking or savings account, please click on the following link:

Application for Auto Payment (ACH)

To pay by mail: Mail your notice along with a check or money order payable to the Village of Hoffman Estates, 1900 Hassell Road, Hoffman Estates, IL 60169. Please do NOT send cash.

To pay in person: Please bring your notice to the Village of Hoffman Estates, 1900 Hassell Road, Hoffman Estates, IL 60169. Office hours are Monday to Friday 8:30 a.m. to 5 p.m.; Saturday 9 a.m. to noon.

To pay by internet

  • Use the Illinois ePay system
  • You may also choose to utilize online banking to pay your water bill. If you choose this option, you must check with your bank to see if they offer bill-pay online.

Interested in paperless billing? Email us at with your water billing account number and service address.

Effective from and after bills issued December 1, 2013

Water Charge (per 1,000 gallons) $7.46
Sewer Charge (per 1,000 gallons) $1.07
Combined Rate Charge $8.53
Base Rate for all Residential $4.75

Base Rate for commercial/industrial, apartments, institutional/governmental varies by line size. Total charge for water and sewer is equal to the Base Rate charge plus consumption charge (per Village of Hoffman Estates Municipal Code, Chapter 12, Article 4).

Last updated: 9/18/2014 2:30:25 PM