Water Billing Service and Inquiries
PLEASE NOTE: An Account Activation Form is required to open a new water utility account with the Village. The purpose of this form is to protect our customers from identity theft.
For questions about your water usage, bill amount, or final water bill, please call Water Billing at 847-843-4824, or email firstname.lastname@example.org.
For questions regarding water quality or service problems, please call Public Works at 847-781-2700.
For all other inquiries, please call the Village Hall at 847-882-9100.
How to pay a bill:To sign up for automatic payment using your checking or savings account, please click on the following link:
To pay by credit card: Residents can now choose automatic drafts on a credit card, in addition to the current option of automatic drafts from a bank account, by calling 847-843-4824.
To pay in person: Please bring your notice to the Village of Hoffman Estates, 1900 Hassell Road, Hoffman Estates, IL 60169. Office hours are Monday to Friday 8:30 a.m. to 5 p.m.; Saturday 9 a.m. to noon.
To pay by phone: The Village has a pay-by-phone system that allows
electronic payment of utility bills, tickets and
miscellaneous items. This bill payment system accepts Visa, MasterCard, Discover and electronic check. There are no fees collected for payments made with this 24/7 system. To make a utility bill (water and solid waste ONLY) payment by phone, call 855-748-6031. For all other payments, call 855-748-6032.
To pay by internet:
- Pay utility bill online using eGovPlus system
- You may also choose to utilize online banking to pay your water bill. If you choose this option, you must check with your bank to see if they offer bill-pay online.
To pay by mail: Mail your notice along with a check or money order payable to the Village of Hoffman Estates, 1900 Hassell Road, Hoffman Estates, IL 60169. Please do NOT send cash.
Interested in paperless billing? Email us at email@example.com with your water billing account number and service address.
Effective from and after bills issued January 1, 2017
|Water Charge (per 1,000 gallons)||$9.72|
|Sewer Charge (per 1,000 gallons)||$1.39|
|Combined Rate Charge||$11.11|
|Base Rate for all Residential||$6.19|
Base Rate for commercial/industrial, apartments, institutional/governmental varies by line size. Total charge for water and sewer is equal to the Base Rate charge plus consumption charge (per Village of Hoffman Estates Municipal Code, Chapter 12, Article 4).
Changes to Water Billing Structure - ***NEW as of MAY 1, 2015***
Due to the new agreement with Groot, the utility bill will include both utility and residential refuse collection fees, as of May 1, 2015. Residents no longer receive a separate bill from Groot. Instead, these services are billed monthly with your water bill.
If you were set up with refuse collection auto-payments with Groot, you will need to sign up for the Village auto-pay system to continue that payment option. Please see above for the Application for Auto Payment (ACH).
Are you set up with auto-payments for your water bill? This form of payment will now also include the refuse portion of your bill.
Commercial accounts are still billed by Groot.